Frequently Asked Questions (FAQ)
Q1: Are all your products really hand-knit, including crochet toys?
A: Yes, every Mialuna Atelier product, including our dolls, toys, and enchanting crochet wonders, is meticulously hand-knit and crafted by skilled women in underserved communities. We take pride in the craftsmanship that goes into each creation.
Q2: Can I customize a hand-knit or crochet toy for my child?
A: Absolutely! We offer customization options to add a personal touch to your purchase. Simply select the customization option during the ordering process.
Q3: How do you ensure the quality of your hand-knit and crochet products?
A: We uphold the highest standards of quality and craftsmanship. Our artisans undergo training, and each hand-knit and crochet product undergoes thorough quality checks before reaching your doorstep.
Q4: How does my purchase make a positive impact, especially on the lives of the artisans creating hand-knit and crochet toys?
A: By choosing Mialuna Atelier, you're not just buying a hand-knit or crochet toy; you're supporting the livelihoods of talented women in underserved areas. Your purchase contributes to empowering these artisans and their communities.
Q5: Is there an option to customize the toys?
A: Yes, we offer customization options to make your purchase even more special. Simply choose the customization option during the ordering process.
Q6: How long does shipping take?
A: We strive to process and ship orders within 1-3 business days. Delivery times vary based on your location and chosen shipping method. For more details, please refer to our Shipping page.
Q7: What is your return policy, especially for personalized orders?
A: We want you to be completely satisfied with your purchase. If for any reason you're not, we accept returns within 30 days of delivery. However, please note that personalized orders without quality issues are not refundable. Visit our Returns page for detailed instructions on how to initiate a return.
Q8: How can I contact your customer support?
A: We're here to assist you! Reach our friendly customer support team by emailing us at contact@mialuna.com. We aim to respond to all inquiries within 24 hours.